Refund Policy

15-Day Return & Refund Policy

Timeframe: Return requests must be authorized via email within 15 calendar days of the delivery date.

Condition: Items must be returned unworn, unaltered, and in original packaging.

Security Tags: All Rafant security tags must remain attached. Removal of tags, or tampering with the item, voids all return eligibility and will result in a partial refund or not eligible for a refund.

To start a return, contact support@rafantgold.com. If accepted, a return shipping label and instructions are provided. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. All items are inspected under video surveillance.

Exceptions / Non-Returnable Items

Gift cards cannot be returned.

Exchanges

Return the item and make a separate purchase for the new item. Exchanges are only allowed if the item is unused, tag intact, and in original condition.

Refunds

You will be notified once your return is received and inspected. If approved, a refund will be issued automatically to your original payment method minus shipping costs. Please allow additional time for your bank or credit card to process the refund.