Terms of service

RAFANT TERMS OF SERVICE & PRIVACY POLICY

1. Our Commitment to You

By using the Rafant website and placing an order, you agree to these terms. We are a family-owned business dedicated to integrity, and we ask the same of our customers. You represent that you are of legal age and the authorized user of the payment method provided.

2. Our 15-Day Return Policy

We want you to love your Rafant treasure.

• Conditions: Return requests must be authorized within 15 calendar days of delivery. Items must be in their original, unworn, and unaltered condition.
  
• Security Tags: For the protection of all our customers, items are shipped with a security tag. Please ensure the tag remains attached while you inspect your item. Removing or tampering with this tag voids return eligibility.
  

3. Resolving Issues Together

If you have any concerns regarding your order, you agree to contact us first at support@rafantgold.com. We are committed to excellence and ask for 10 business days to investigate and resolve any issue personally before you reach out to your financial institution. This ensures a faster, more personal resolution for you.

4. Integrity & Fair Use

We reserve the right to recover unpaid debts or address fraudulent activity using all available legal remedies. Rafant’s liability is limited to the purchase price of the specific item in dispute.

5. Shipping & Delivery Assurance

We use trackable, and/or insured shipping for every order to ensure your jewelry arrives safely.

• Proof of Delivery: Once a carrier (USPS, UPS, or FedEx) provides a "Delivered" status, it serves as the official confirmation of receipt for the transaction.
  
• Missing Packages: In the rare event that an item is marked "Delivered" but you cannot locate it, please contact us at support@rafantgold.com within 7 days. We will work with you to open an investigation with the carrier.
  
• Security Protocol: To protect your investment against mail theft and to satisfy shipping insurance requirements, a carrier claim number or a local report may be necessary to complete a resolution.

 

RAFANT PRIVACY & COOKIE POLICY

1. Your Trust is Our Priority At Rafant, we respect your privacy and are committed to protecting the personal information you share with us. By using our website, you agree to the practices described in this policy. We use your data solely to provide a secure, seamless shopping experience.

2. Information We Collect for Your Security To ensure every transaction is genuine and to protect our community from unauthorized activity, we collect certain technical details:

• Order Verification: We review IP addresses and general geolocation to ensure billing profiles match the order origin.
  
• Secure Connection: We identify device types (mobile or desktop) to optimize your shopping experience and prevent automated security threats.
  
• Digital Records: We maintain secure session logs. These act as a digital "receipt" of your agreement to our boutique’s policies at the time of purchase, protecting both you and our family business.
  

3. How We Use Cookies We use "cookies" to remember the items in your cart and to keep your account secure. These small files provide a secure "paper trail" of your interaction with our store, helping us resolve any order discrepancies quickly and accurately.

4. How We Protect Your Data Rafant never sells your personal data. We only share information with trusted third parties necessary to run our business:

• Payment Processors: To safely process your credit card or PayPal transaction.
  
• Shipping Carriers: To ensure your jewelry is delivered to the correct address.
  
• Security & Legal Partners: In rare cases of suspected fraudulent activity or to recover unpaid debts, we may share relevant data with law enforcement or professional recovery services.
  

5. Data Retention We keep your transaction records only as long as necessary to fulfill your order, comply with tax laws, and provide you with excellent customer service should you need a return.