Privacy policy

RAFANT PRIVACY & COOKIE POLICY

1. Your Trust is Our Priority At Rafant, we respect your privacy and are committed to protecting the personal information you share with us. By using our website, you agree to the practices described in this policy. We use your data solely to provide a secure, seamless shopping experience.

2. Information We Collect for Your Security To ensure every transaction is genuine and to protect our community from unauthorized activity, we collect certain technical details:

  • Order Verification: We review IP addresses and general geolocation to ensure billing profiles match the order origin.
  • Secure Connection: We identify device types (mobile or desktop) to optimize your shopping experience and prevent automated security threats.
  • Digital Records: We maintain secure session logs. These act as a digital "receipt" of your agreement to our boutique’s policies at the time of purchase, protecting both you and our family business.

3. How We Use Cookies We use "cookies" to remember the items in your cart and to keep your account secure. These small files provide a secure "paper trail" of your interaction with our store, helping us resolve any order discrepancies quickly and accurately.

4. How We Protect Your Data Rafant never sells your personal data. We only share information with trusted third parties necessary to run our business:

  • Payment Processors: To safely process your credit card or PayPal transaction.
  • Shipping Carriers: To ensure your jewelry is delivered to the correct address.
  • Security & Legal Partners: In rare cases of suspected fraudulent activity or to recover unpaid debts, we may share relevant data with law enforcement or professional recovery services.

    Security & Legal Partners:

    Marketing & Analytics Partners: We use trusted tools to improve your experience and communicate with you, including but not limited to:

    • Klaviyo — email and SMS marketing platform that may collect browsing behavior and contact information to send relevant communications.
    • Judge.me — product review platform that uses your name and email to send review request emails after a purchase.
    • TikTok — advertising pixel that tracks site visits and interactions to help us reach relevant audiences. TikTok may collect browsing and interaction data in accordance with their own privacy policy.

5. Data Retention We keep your transaction records only as long as necessary to fulfill your order, comply with tax laws, and provide you with excellent customer service should you need a return.